FAQs

FAQs

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Interpretation provides two or more parties with the ability to communicate the spoken word with each other in a language that is familiar to both parties. Written translation transforms the written word in to a language that is understood by the desired audience.

Online tools cannot produce accurate and quality translations. These tools convert text from one language to another by breaking down the material into small segments and individual words and translating them into the desired language using algorithms and pre-existing online translations. These tools do not understand or take into consideration grammar, context, register, and tone. Using our translation services ensures you receive an accurate, quality translation.

Family members, friends, coworkers and community members should never serve as interpreters. There are a number of potential risks: loss of confidentiality, inaccurate interpretation, breach of ethics, and legal liability. Using a family member or friend negatively affects everyone: the LEP person’s care or service, the family member providing the interpretation and the organization providing the service. Professional interpreters receive formal training and are bound by the ethical standards of patient confidentiality and accurate interpreting. Professional interpreters are knowledgeable of field terminology, remain impartial and conduct themselves in a formal manner. Professional interpreters should be utilized to facilitate the most favorable results for all parties and avoid the aforementioned risks.

Yes, our interpreters are trained and experienced. They have completed professional interpreter certificate programs and are always continuing their education.

Our interpreters and translators agree and adhere to HIPPA, confidentiality standards and the interpreter code of ethics.

We currently offer On-Site Interpretation throughout Massachusetts and surrounding areas. We offer On-Demand Telephonic Interpretation nationwide.

We request 48 hours in advance of the appointment, however we do our best to accommodate all requests. For last minute or emergency appointments we offer On-Demand Telephonic Interpretation.

Yes, we generally request 48 hours notice so that we can ensure receipt of equipment and test it before the appointment.

You can obtain a quote for a translation project by sending the document(s) to us via email at cis_request@ccab.org.

Our translators are experienced and trained through professional translation certifications and degrees. Many are members of professional translation organizations such as the New England Translators Association and the American Translators Association. Based on your project’s needs, our staff carefully selects a translator or translators from our pool, taking into consideration important factors such as content and target audience.

Using professional interpretation and translation services helps mitigate risk when dealing with LEP persons, particularly in healthcare and legal settings. By not using an interpreter, an agency or provider assumes the risk for potential for loss of confidentiality, misdiagnosis, and/or uninformed consent for treatment or services. This oversight can lead to increase in liability, healthcare or legal costs and poor health or legal outcomes. Professional interpretation and translation services can decrease the risk of malpractice lawsuits or other litigation that result from a lack of clear communication between LEP and providers.

Title VI was enacted as part of the Civil Rights Act of 1964 and prohibits discrimination on the basis of race, color, and national origin by programs and agencies receiving federal financial assistance. Pursuant to Title VI, in 2000 the President signed Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency” which further implements and enforces this Act. Executive Order 13166 requires federal agencies to examine and identify the need for their services to LEP persons and develop and implement a plan to ensure the LEP persons meaningful access to those services, and ensure that agencies receiving federal financial assistance are doing the same.

While Executive Order 13166 is the most prominent language access law, the following regulations are also related:

Right to Financial Privacy Act of 1978

Americans with Disability Act of 1990 (ADA)

Health Information Portability and Accountability Act of 1996 (HIPAA)

Gramm-Leach-Bliley Act of 1999 (GLBA)

Centers for Medicare and Medical Services (CMS)

Fraud, Waste and Abuse (FWA)

If you are interested in becoming an interpreter please send your resume and qualifications to cis_request@ccab.org. Please note that interpreters must have successfully completed a professional interpreter certificate program and have interpreting experience in order to be considered.